Since I have been exploring heavy topics for a while, I thought I'd try something light-hearted.
I think it's time customers had a crash course in how to be a good customer. I have been working retail this past summer, and here are a few helpful hits for American consumers. These are meant to be light-hearted, but they do ring with some truth. They are also in no particular order.
1) Please hang up your phone. You would be infuriated if I tried to help you while taking to my friend on the phone. Why is it okay when you do it? I really only need 2 minutes of your undivided attention. If you cannot give that to me, you might need to take a break.
Exception: If you are calling someone to help make a decision about the purchase, that's okay. I'd prefer you get the right thing and not have to make a return.
2) Responses to greetings. Sometimes I say "hello" to a customer and I get back "Just looking." Ummm... I didn't ask a question. Just say hello back. I realize you may not want someone breathing over you as you look around, but my boss also requires that I make some sort of contact with every person who enters the store.
3) Commentary. I know we are in a recession... that's why I'm working retail. If you think something's too expensive, there is no need to call it "a rip-off." I did not set the price, and your comments will not put me in a position of changing them. If you can buy it cheaper at home, please do. The economic climates (as well as cost of living) of each region are vastly different. I cannot help that - I'm a victim of it as much as you.
4) Discounts. Yes, sometimes we forget about discounts, and it doesn't hurt to ask. When I've said there are no discounts 3 times, I'd like you to believe me. I am not trying to get more money out of you. I have to account for it in the register, and there is no way for me to get a hold of it from a credit card transaction. I am not trying to rip you off.
5) Asking for help. This goes back to #2. In saying a greeting, I am hoping to open a pathway where you know I am available to answer your questions. When you say you don't need help, or just looking, I will leave you alone. However, please do not ask my boss for help 60 seconds later. I will hear about this because he will think I'm not helping customers. If you have a question, please seek me out. If I cannot help you, I will find someone who can.
6) Leaving messages at the store. Whether it's business or personal, if you need to leave a message, please answer all of my questions. When you say, "He'll know what it's about," you don't realize he really might not. I have been asked to get the answers to these questions. If you can give me a little information it's very helpful. If it's a personal matter, I'll respect it. If you're with a business, it seems fishy when you won't tell me the name of your company or phone number. Think about it.
7) Impulse purchases. I know there are things at the counter to entice you to spend just a little more. I also know you just might take one. However, there is a point in the transaction where I cannot add something on. I'm really sorry about this. Please do not get upset about it. We can do another transaction.
8) checking out in a crowd. Sometimes stores get busy. We are doing the best we can with what we have. Please do not tap your fingers on the counter or yell at me with "I've been waiting for half an hour." I know you have not because half an hour ago I couldn't find anything to do. There are many other people who are just as busy as you, and we are trying to help everyone in a timely manner. If you wave money at me, it makes me feel cheap; please don't do it. If you put money down on the counter and then walk out with merchandise, it is legally shoplifting. Give us 5-10 minutes. We will get to everyone.
I hope this helps. I have seen every one of these things this past summer. I may have a library/archive edition coming up soon. In the mean time, share this with a friend. We all want good service, and these few steps will help you get it.
Wednesday, August 19, 2009
Friday, August 14, 2009
growing up vs. grown up
I don't really give much thought to the differences between these terms... until today. The first (growing up) is active. There is change currently happening. The second (grown up) is passive. The action is in the past and has reached completion. One is where I am; the other is probably where I should be.
I have reached an age and a level of professional education where the second term really should apply. I'm over 30 now, and I nearly have a masters in divinity. I am nearing the time when I will ask to be ordained and be allowed to speak on behalf of the church with an authoritative voice. Still, I don't feel like the work is complete in me. I feel there is still active change within me, and I am "growing up" still.
So how do I find the balance between where I am and where I am expected to be? I still don't have the answer. I really wish I did have the answer, but the only thing I get is I have to learn to live with my shortcomings.
I think everyone wants to be a protege or phenomenon, but very few people actually get to be that. It's kind of like being a supermodel - many people strive for it; few achieve it. Yet, why do we strive to be what we are not instead of being who we are? Fame? The possibility of fortune? A desire to live eternal as a mark on society for the better? I just don't know.
I find it odd that we never see Jesus grow up in the Bible. It's one place where we are left to imagine without instruction. How did Jesus deal with the weight of his mission as a teenager? Did he struggle to know what his mission was? What were his first words? Did he have acne? How did he react to his parents' discipline? Did he ever deal with disappointment, and if so, how? I miss seeing how he struggled with it. For all the warts and "uglies" the bible shows in Saul, David and even Peter, it doesn't let us see if Jesus had to deal with this part of the struggle of human nature. I miss having a plan, or model, put in front of me for when times get tough as I attempt to be a grown up. I just have a gap of about 20 years to figure out, and let's face it - Jesus is a tough nut to crack. Even the best theologians don't agree on him.
As I near my 32nd birthday (the Jesus year, as some of us call it), I realize how painfully short of his example I fall. I'm glad that I am still growing and that God is still at work within me. I just live in a world where growing has expected benchmarks, and falling short of them can fill one with shame. How do I balance my joy with my sorrow? Can I find peace in the midst of the gap? Right now, all I can hope, is that I remember this the next time I think someone falls short of where he or she "should be."
I have reached an age and a level of professional education where the second term really should apply. I'm over 30 now, and I nearly have a masters in divinity. I am nearing the time when I will ask to be ordained and be allowed to speak on behalf of the church with an authoritative voice. Still, I don't feel like the work is complete in me. I feel there is still active change within me, and I am "growing up" still.
So how do I find the balance between where I am and where I am expected to be? I still don't have the answer. I really wish I did have the answer, but the only thing I get is I have to learn to live with my shortcomings.
I think everyone wants to be a protege or phenomenon, but very few people actually get to be that. It's kind of like being a supermodel - many people strive for it; few achieve it. Yet, why do we strive to be what we are not instead of being who we are? Fame? The possibility of fortune? A desire to live eternal as a mark on society for the better? I just don't know.
I find it odd that we never see Jesus grow up in the Bible. It's one place where we are left to imagine without instruction. How did Jesus deal with the weight of his mission as a teenager? Did he struggle to know what his mission was? What were his first words? Did he have acne? How did he react to his parents' discipline? Did he ever deal with disappointment, and if so, how? I miss seeing how he struggled with it. For all the warts and "uglies" the bible shows in Saul, David and even Peter, it doesn't let us see if Jesus had to deal with this part of the struggle of human nature. I miss having a plan, or model, put in front of me for when times get tough as I attempt to be a grown up. I just have a gap of about 20 years to figure out, and let's face it - Jesus is a tough nut to crack. Even the best theologians don't agree on him.
As I near my 32nd birthday (the Jesus year, as some of us call it), I realize how painfully short of his example I fall. I'm glad that I am still growing and that God is still at work within me. I just live in a world where growing has expected benchmarks, and falling short of them can fill one with shame. How do I balance my joy with my sorrow? Can I find peace in the midst of the gap? Right now, all I can hope, is that I remember this the next time I think someone falls short of where he or she "should be."
This is my body, broken for you
I can't tell you how many times I've heard these words used in a service of the Eucharist. I also can't tell you the number of times I've heard debate about the violence these invoke as well. I had an experience today that had me think about this in a new way.I went to an anatomy lecture today. The discussion centered around the issue of anatomical gifts - cadavers.
The most powerful portion, for me, was in the video interview of a woman who is dedicating her body to science. She has decided to allow students to open her, after her death, to study how her body works.She touched on her faith structure - the soul leaves at death, and all that remains is an empty vessel. It felt 2 Corinthians to me. She also talked about how she felt about death. She seemed so normal that she made the process of donation seem like a natural thing to do.What really struck me was when she talked about what she hoped for the students who would receive her body. She hoped that they would learn something about the human body that would help them in medicine. It was a gift that was meant to be passed on.
She knew, as we all do, that death will find us all. It was not a matter of "if" she will die but "when" she dies. What she has to say and teach goes on long after the wind ceases to move across her lips to speak in a language she was taught. She's not predicting a violent death. She's not predicting a painful death. She's accepting death as a passage and leaving behind something to be learned from.
Perhaps this is a message of Good News in the communion. It's more important to know that Jesus accepted that becoming human meant dying. He knew he would leave behind something that could be studied and contemplated, and that work would carry us through our journey - even when the wind ceased to blow over his moving lips. The breaking of the body is opening it up to show how love works. He handed over his body knowing that something could be learned from it... like the woman in the video. She cannot tell the students all she has to say unless they are willing to break the skin and look inside. When we break bread, we share it in a way that cannot be experienced if only one holds it - it must be broken to share... to see inside. It is selfless love that pays forward instead of asking to pay back.
I look forward to the memorial service for all of those who have donated their bodies for the cause of science. They may teach the med students many things they never thought they learned, but they taught a seminarian something about the Eucharist that will forever change the way I view it.
The most powerful portion, for me, was in the video interview of a woman who is dedicating her body to science. She has decided to allow students to open her, after her death, to study how her body works.She touched on her faith structure - the soul leaves at death, and all that remains is an empty vessel. It felt 2 Corinthians to me. She also talked about how she felt about death. She seemed so normal that she made the process of donation seem like a natural thing to do.What really struck me was when she talked about what she hoped for the students who would receive her body. She hoped that they would learn something about the human body that would help them in medicine. It was a gift that was meant to be passed on.
She knew, as we all do, that death will find us all. It was not a matter of "if" she will die but "when" she dies. What she has to say and teach goes on long after the wind ceases to move across her lips to speak in a language she was taught. She's not predicting a violent death. She's not predicting a painful death. She's accepting death as a passage and leaving behind something to be learned from.
Perhaps this is a message of Good News in the communion. It's more important to know that Jesus accepted that becoming human meant dying. He knew he would leave behind something that could be studied and contemplated, and that work would carry us through our journey - even when the wind ceased to blow over his moving lips. The breaking of the body is opening it up to show how love works. He handed over his body knowing that something could be learned from it... like the woman in the video. She cannot tell the students all she has to say unless they are willing to break the skin and look inside. When we break bread, we share it in a way that cannot be experienced if only one holds it - it must be broken to share... to see inside. It is selfless love that pays forward instead of asking to pay back.
I look forward to the memorial service for all of those who have donated their bodies for the cause of science. They may teach the med students many things they never thought they learned, but they taught a seminarian something about the Eucharist that will forever change the way I view it.
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